New Billing Feature: Automatic Top Off And Minimum Balance

New Billing Feature: Automatic Top Off And Minimum Balance
Product News
Ben Forgan
June 9, 2015
five dollar bill

Starting this Friday, all charges tied to your Konekt account including monthly fees, overages and phone numbers will be charged to a running account balance.For this reason, we'll be rolling out Automatic Account Refill for our billing system, a feature we’re providing to help you keep your account topped off with the necessary funds to pay for your cellular data plan and avoid service interruption.Read on for additional information and setup instructions.

Configure Your Automatic Top Off Amount And Account Minimum Balance

Login to your Konekt account and follow the steps below.

  1. Click the email address in the top right corner of the Konekt Dashboard to access the profile settings dropdown menu.
  2. Choose “Account Balance” from the dropdown.
  3. Enter an amount into the “Configure Minimum Balance” field (must be at least $5.00)
  4. Enter an amount into the “Configure Top Off Amount” field
  5. Click “Submit”

After doing so, you’ve successfully added a top off amount that will be charged to the credit card you have on file each time your account balance dips below the minimum amount you’ve designated. You will receive an emailed receipt each time an automatic top off occurs.You can change both your minimum balance and top off amount at any time, or disable them by submitting a “0” in the entry field.

Do I have to enable automatic top off on my account?

Nope, but chances are it will make your life a lot easier. If you choose not to enable automatic top off you have the option to manually add additional funds to your account balance at anytime, but failure to do so will result in a service interruption if you have a SIM up for renewal and a zero balance is reached.

Instead of charging my account balance, why not just bill my credit card directly?

Great question. If we charged a credit card each and every time an incremental amount of data usage occurred, two things would happen.

  1. Users would receive an excessive amount of email receipts for tiny charges each day.
  2. We would get slapped with a credit card fee for each of those charges.

We’ve found that most people don't want to be notified each time $0.01-.02 is charged to their credit card, especially if that happens several times a day. The aforementioned credit card fees would make it extremely difficult for us to maintain our data prices.

How do I access detailed billing info?

We’ll send you an email receipt each time your credit card is charged due to an automatic top off or a manual payment to your account balance. Additionally, you can view an in depth history of your billing information by logging into the Konekt Dashboard and viewing the "Account History" section.

Stay tuned for more updates!

We’ve got our sights set on continuously making Konekt a better, more seamless platform for our users. We appreciate your patience while we roll out our new billing features and continue to improve them. We also appreciate your feedback, so keep it coming and let us know how we can make Konekt better for you!

Hope you like this new feature as much as we do. Feel free to reach out to us if you have any comments or questions.

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