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Premium IoT support for uninterrupted connectivity
Personalized problem solving, at your service
Rapid, reliable response
There’s no time for downtime. Hologram offers 24/7 customer support coverage – there when you need it to minimize disruptions.
Deep connectivity expertise
Get more than basic troubleshooting. Our expert support team has decades of connectivity experience, tapping into hardware, firmware, and device knowledge to deliver holistic answers.
Tailored to your business
With Premium Support, you’ll have access to a dedicated Solutions Engineer and 1:1 real-time communications channels.
Trust your connectivity with IoT's leading support service
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Support access by plan
Contact channels
How you can reach our team to get support
Webform & email
Webform & email
Webform, email, phone, video, Slack
Support hours
When our support team is available
M-F 8 am-6 pm CT
M-F 8 am-6 pm CT
24/7 for P1 & P2
Implementation & onboarding
Preparing you to connect and manage your devices with Hologram
Help center & community
Email & chat
Live
Initial response times
The amount of time you can expect between request and reply
P1: < 4 business hours
P2: < 8 business hours
General: < 24 business hours
P1: < 2 business hours
P2: < 4 business hours
General: < 12 business hours
P1: < 1 business hour
P2: < 2 business hours
General: < 8 business hours
Help center
The place for documentation about how to use Hologram
Community forum
A place to connect with other Hologram users and share tips
Solutions engineering access
Work with an IoT expert to fine-tune your devices and connectivity
P1 & P2 issues
- Email only
- Solution engineer pool access
2 hours/month
- Named solution engineer
Live troubleshooting via video
Access an IoT expert to identify and resolve device and connectivity issues
Available for an additional fee
2 hours/month
Named escalation path
Designated Hologram team members to contact for critical questions
Root cause analysis reports
A review of an event, why it happened, and recommendations for next steps
![Inc. Best in Business, G2 Easiest to Do Business With, G2 High Performer, G2 Momentum Leader](https://cdn.sanity.io/images/14xthjfi/production/44179400be23aaeb84004c035a5f8f996301de76-1874x416.png?w=1874&h=416&auto=format)
![Inc. Best in Business, G2 Easiest to Do Business With, G2 High Performer, G2 Momentum Leader](https://cdn.sanity.io/images/14xthjfi/production/cc7520b1cfa1f7da1613e3e427873aec0a8e496a-2326x516.png?w=2326&h=516&auto=format)
We're ready to work with you
Learn why customers love Hologram's Premium Support and find the best support plan for your business.