IoT support for uninterrupted connectivity
When it comes to connectivity, time is of the essence. Hologram's Support team is here to ensure your operations continue running without a hitch.
90% Customer Satisfaction99% Customer RetentionExpert problem solving, at your service
Rapid, reliable response
There’s no time for downtime. Hologram offers 24/7 customer support coverage in our Personalized plan – with guaranteed SLAs and real-time communication channels.
Deep connectivity expertise
Get more than basic troubleshooting. Our expert support team has decades of connectivity experience, tapping into hardware, firmware, and device knowledge to deliver fast answers.
Tailored to your business
With Hologram, you can choose the support plan that’s best for your business and the needs of your IoT deployment.
Support access by plan
| Developer | Production | Business | Personalized | |
|---|---|---|---|---|
| Price per month | Free | Greater of 4% of monthly spend or $250 | Greater of 6% of monthly spend or $1,500 | Greater of 8% of monthly spend or $5,000 |
| P1 guaranteed response time | 4 hours | 2 hours | 1 hour | |
| P2 guaranteed response time | 8 hours | 4 hours | 2 hours | |
| P3 guaranteed response time | 24 hours | 8 hours | 3 hours | |
| Help Center access | ||||
| Web and email support | ||||
| Chat support | ||||
| Phone support | ||||
| Technical account manager | ||||
| Solutions Engineer access | 1 hour/month | 2 hours/month | ||
| Quarterly status review |
24/7 support from a dedicated team of IoT professionals
Here are more details on the scope of support and priority level information.
We're ready to work with you
Find the best support plan for your business and learn why customers love Hologram's Support.